Privacy Policy

Last updated: June 2026

ENERGROUP ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us about our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect information that you voluntarily provide to us when you:

  • Fill out a contact or quote request form
  • Send us an email or message via WhatsApp
  • Subscribe to communications from us

The personal information we collect may include your name, email address, phone number, and any message content you submit. We do not collect sensitive personal data.

We may also automatically collect certain technical information when you visit our site, including your IP address, browser type, operating system, and pages visited, through standard server logs or analytics tools.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide quotes for our services
  • Communicate with you about projects, installations, or support
  • Improve our website and services
  • Comply with legal obligations

We will not use your personal data for automated decision-making or profiling.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website or conducting our business, provided they agree to keep your information confidential. We may also disclose your information where required by law or to protect our legal rights.

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry and contact data is typically retained for up to 3 years unless an ongoing business relationship requires otherwise.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access — request a copy of the data we hold about you
  • Rectification — request correction of inaccurate data
  • Erasure — request deletion of your personal data
  • Objection — object to processing of your data
  • Portability — request transfer of your data in a machine-readable format

To exercise any of these rights, please contact us at the details below.

6. Cookies

Our website may use cookies or similar tracking technologies to enhance your browsing experience. You can control the use of cookies through your browser settings. Disabling cookies may affect certain functionality of the site.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: